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The ironSource test app does not load the video on iOS and loads very slowly on Android
The ironSource test app does not load the video on iOS and loads very slowly on Android
Paola Croce avatar
Written by Paola Croce
Updated over a week ago

This issue could be caused by unsupported video settings.

Possible solution:

  • Re-upload the video to your Creative Suite account with the default video settings.

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